Operations manager

After several years of sustained growth we are looking to add a operations manager to our team. This newly created, multifunctional role will work to continually improve our day-to-day functioning.

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After several years of sustained growth we are looking to add an operations manager to our team. This newly created, multifunctional role will work to continually improve our day-to-day functioning. Most of the work will be directly related to the systems and processes we use for project management of creative communication products. The role requires strong organisational skills, a penchant for practical, tangible interventions, and a proactive “can do” approach to implement, run and manage projects successfully within the creative agency environment. Like all of our roles, this one will work closely with account managers, designers and support staff to get things done in a highly collaborative team environment. The role will report to the general manager.

Responsibilities include:

Systems development:

●      Continually identifying opportunities for optimising existing project management systems and their day-to-day use, and planning and managing these improvements.

●      Identifying, planning, and developing new systems and processes to add quality and the capacity to scale within our current workflows.

●      Responding to real needs, challenges, and opportunities within the business: balancing incremental improvements to relieve existing pressures with bigger picture projects for sustainable growth

●      Taking responsibility for seeing activities through from start to finish within agreed time and budget parameters (often directly overseeing others in doing this work)

●     Change management for the full team, of any newly implemented developments


●      Responding as needed to business development opportunities and ensuring we are poised to do so. This may include responding to new project leads, maintaining quoting/pitching resources (such as our portfolio), researching opportunities, managing proposal/tender writing processes, etc.

●     Manage projects against deadlines, update team members on progress and ensuring projects are on budget and on time.

●     Other activities, as needed, including potential billable work within existing client accounts. We all wear lots of hats, and a general willingness to help out is definitely important!


Examples of the types of new and existing systems and processes you may work on include:

●     Project planning (ClickUp)

●     Project budget management (Xero, WorkFlowMax, Clickup)

●     Project implementation (ClickUp, Miro)

●     Traffic and capacity management

●     Leads and contracts tracking

●     Project review, sign-off and oversight processes

●     Quality assurance

●     Information management and knowledge sharing

About you:

You should be adaptable, positive and resilient. You should also have the confidence and tenacity to proactively identify areas of improvement, come up with solutions, and work with the wider team to drive developments through to completion. We are a busy, dynamic, and growing small agency, so the pace of work and rate of change can feel intense. But for the right person, this will be an exciting and highly satisfying role, producing tangible results, working with a wonderful team, and with no two days alike.

Skills and qualifications include:

●      At least 2 years of experience in operations, traffic management or a similar role, and at least 3 years of overall work experience in a project environment. It’s highly desirable that all or part of that is in a similar area, such as a communications team, or design or marketing agency

●      Being a systems thinker with the ability to come up with practical and fit-for-purpose solutions to scaling and optimising our systems and processes

●      Ability to work collaboratively with a dispersed team, while ‘owning’ projects and overseeing others – taking responsibility for their delivery on time and on budget

●      Ability to multi-task and managing competing priorities

●      A self-starter who can drive activities through to completion without supervision

●      Superb attention to detail, while simultaneously being able to keep an eye on the big picture

●      Excellent communication and interpersonal skills

●      Willingness to learn, adapt and grow with the business

●     Expertise in any of ClickUp, Workflowmax, Xero or Excel is a plus (if not, similar project management platforms, like Monday.com or Asana)

This is a full-time post, with the option to work either remotely or from our offices in Sea Point, Cape Town.

If you are interested in joining the team please email your CV and a cover letter – outlining why you’re interested in Lushomo, why you’re the right person for this position, and an indication of your salary expectations – to hr@lushomo.net.

Apply now