Case study: UX design

Using human-centred design in an award-winning app

How we designed, built and tested an interactive training application to help users around the world report their malaria data.

The background

Insecticide resistance is one of the key biological threats to malaria elimination and control. To help countries report their data, the World Health Organization has developed certain data-collection and reporting tools based on a system called the District Health Information Software 2 (DHIS2). This open source, web-based health management information system platform is used for entering, analysing and visualising data.

The brief

Lushomo was tasked with developing an interactive communication and training tool to help countries use a global reporting mechanism to collect, report and analyse insecticide resistance data.

What did we build?

An interactive training application developed around detailed user personas representing trainers and users of the tool.

A tutorial builder, allowing for easy creation of new training tutorials tailored to different data processes.

Human-centred module design which guides users through the platform and helps them understand the data collection and analysis process.

In recognition of this work, and the tool's useability, our app was awarded the Best Independent Web App developed by the DHIS2 community at the 2021 DHIS2 Annual Conference

Awarded the Best Independent Web App Developed by the DHIS2 community at the 2021 DHIS2 Annual Conference

How did we do it?

First we conducted research into the audience and user groups. Who are the people we're designing for? What are their challenges and needs when it comes to using this tool?

Defining problem statements
After going through all the available data, we defined specific challenges and investigated the UX features that could help to address them.

Next, we expanded on our identified solutions and created high-fidelity wireframes based on user feedback. Wireframes help to illustrate and assess, step-by-step, how the tool might work.

Building a prototype
We created an XD prototype with interactive features that could be tested by real users to hone the tool and its features.

Final product
Lastly, we took the users' feedback and designed, animated and developed the final product.